MID Customer Self Service

Contact Information

Customer Service
Monday - Friday 8 AM - 5 PM
(209) 526-7337 or
(888) 335-1643 toll-free

MID Office
1231 11th Street,

Monday - Friday 8 AM - 5 PM

What's New to MID Customer Self Service?

  • Schedule recurring payments with several options to pay.
  • View your recent electric usage before you receive your next bill
  • Non-residential customers can view daily usage and hourly electric demand.
  • Non-residential customers can make payments using a checking or savings account.*

MID Customer Self Service still offers convenient 24-hour access where you can:

  • Go paperless!
  • Request to be notified when your bill is ready to be viewed online.
  • Set up Guest User access for someone that isn't the account holder.
  • Request forms and submit documents.
  • Update your mailing address.
  • Review bills, balances and electric usage graphs.
  • Make online payments.
  • Choose from multiple notification options.

How MID Customer Self Service keeps your information safe:

  • User ID/Password:Unique identifiers that only you know.
  • SSL (secure socket layers): Keeps your connection and transactions secure from outside inquiry.
  • Data Encryption: Makes your information unreadable as it passes over the internet.

Learn more about our security

Email MID Online Support: midonlinesupport@mid.org
Monday - Friday 8 AM - 5 PM
(209) 526-7337 or
(888) 335-1643 toll-free