Contact Us

Report a power outage or view outages online.

Or call day or night
(209) 526-7337 or
(888) 335-1643 Toll Free
Say or press 3.

Customer Service

Mon. - Fri., 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.

See closure dates

Be Prepared

Power Outages

MID has an excellent reliability record, but despite our best efforts some power outages will happen. Power outages can be caused by a number of things including bad weather, trees contacting power lines or equipment, motor vehicle accidents, equipment failure, animals, balloons and vandalism. Events throughout the western United States can also affect MID's electric system. Closer to home, faulty wiring and equipment inside your home or business can cause a localized power outage.

Report an Outage

If you see smoke, fire or a downed power line, please call 911.

You can report a power outage online, or by calling  (209) 526-7337 or (888) 335-1643 toll-free then say or press 3.

MID appreciates your patience during an outage as we will work as quickly as possible to assess any problems, reroute power, dispatch crews, make any necessary repairs and safely restore power as soon as possible.

You can check the status of an outage by viewing our outage map. Note, outages will be updated periodically as time allows. MID may be working on an outage that doesn't immediately appear. When power has been restored, an outage will be removed from the map.

You Can Help

  • If you see smoke, fire or a downed power line, please call 911.
  • Are your neighbors or the streetlights without power? If not, the problem could be inside your home or business. Check your fuse box or service panel to determine if the problem is internal.
  • If you receive service from an overhead line, look to see if the service wire has become damaged or pulled away from the building. Do not approach a low hanging wire or wire on the ground. Never approach or touch any wires or touch any surface, tree or objects that is in contact with wires.
  • If your lights dim or flicker, immediately turn off electronic equipment and wait until the power is stable before turning the equipment back on.
  • Be prepared when power outages occur.

Be Prepared

  • Keep flashlights with fresh batteries in a convenient place. Don't use candles since they can cause a fire.
  • Keep cellphones charged and consider getting a portable charger for emergencies.
  • Locate emergency release on garage doors, and practice safely manually opening and closing them.
  • Keep refrigerator and freezers closed as much as possible while the power is out. Most modern refrigerators and freezers will maintain adequate cooling for several hours. For more information on food safety, visit
  • Have alternate plans for refrigerating medicines or using power-dependent medical devices.
  • Only use generators outdoors and away from windows.
  • Consider putting together an emergency kit. For tips on how to make an emergency kit, visit StanEmergency.
  • If the outage lasts more than 45 minutes, turn off heating and cooling appliances until after power has been restored for some time. This helps avoid overload from the high demand that is usually experienced right after power has been restored.
  • During hot weather, a closed-up house often gets hotter. Move outdoors to a shady area or open doors and windows. Continue to drink plenty of water.
  • Check for local cooling centers open near you.
  • In cold months close drapes, doors and windows to save heat. Isolate a warm room or fireplace-heated room. Do not use a gas stove or oven to heat your home.

Protect Your Electronic Equipment

  • Protect your electronic equipment. Appliances, computers, printers, monitors, televisions and other electronic equipment are sensitive to changes in electrical voltage. Any appliance that has electronic components or computer chips - even today's ovens and toasters - is sensitive. Protect the electronic products you value with surge suppressors and uninterruptible power supplies (UPS).
  • If power goes out, a UPS provides battery power at a constant voltage, giving you several minutes to safely turn off equipment.
  • If your lights dim or flicker, immediately turn off all electronic equipment. Wait until the power is stable before turning the equipment back on.

Other Emergency Resources

  • (209) 526-8222 (day or night)
  • Toll Free (888) 897-8222 (day or night)