MID understands that customers may be facing financial difficulties due to COVID-19 and we're here to help. Payment plans, financial assistance programs and community resources are available. Read our full statement for additional information.

Contact us

Customer Service
Mon. - Fri, 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free
Customer Service @mid.org

MID Office
1231 11th Street,

Mon. - Fri, 8 a.m. to 5 p.m.

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.



MID Programs and Services

MID has many programs to help you save money and energy. We can help make paying your bill easier when you're experiencing a hardship.

Financial Assistance

MID Cares - 23% Discount
Receive a monthly discount on your electric bill.

Medical Life Support Rate - 50% off first 500 kWh
Customers who need electricity for life-sustaining devices or who have a condition or disease that requires special heating or air conditioning may qualify for 50 percent off the first 500 kilowatthours used during each residential billing cycle.

Payment Arrangements
If you know you can’t pay by the due date - please call MID Customer Service (209) 526-7337 or toll-free 1-888-335-1643 right away. This may help you to avoid late and reconnection fees.

Good Neighbor Program

Each month, many MID customers seek emergency assistance to help pay their electric bills. With MID's Good Neighbor Program, you can lend a helping hand and donate money to a designated fund for MID customers that seek assistance. MID works with the Salvation Army to ensure that 100% of the donations go only to those MID customers who are experiencing hardships. If you would like to make a one-time or monthly donation to the Good Neighbor Program, please complete the application and return to the application to MID.

Good Neighbor Program Application

If you are interested in receiving funds from the Good Neighbor Program, please contact the Salvation Army at (209) 523-7577.

Community Resources

Stanislaus County Emergency Rental Assistance Program

Stanislaus County, the City of Modesto and the Stanislaus Regional Housing Authority have partnered to implement a local Emergency Rental Assistance Program (ERAP) to assist households unable to pay rental and utility bills accrued during the COVID-19 pandemic (between April 1, 2020 and March 31, 2021). For more program information or to apply, please visit www.stanrentassist.com or call 2-1-1 and ask about the Stanislaus County Emergency Rental Assistance Program.

ERAP Flyer - English | ERAP Flyer - Spanish

Central Valley Opportunity Center
Home Energy Assistance Program (HEAP)

HEAP is a federally funded assistance program administered in Stanislaus County by the Central Valley Opportunity Center (CVOC) that provides one payment per year to utility companies for low-income customers. Customers may apply for the assistance through CVOC who will complete the application, determine customer eligibility and the amount of payment to be made to MID. Please call CVOC 209-338-0004 for more information.

Energy Crisis Intervention Program (ECIP)

ECIP provides one payment per year to utility companies for low-income customers that have received a 48-hour shut off notice, or if a senior citizen or disabled person, have received a 15-day shut off notice. This program also provides assistance to customers in obtaining propane and firewood for heating and repair or replacement of heating sources. Eligibility for ECIP is the same as it is for HEAP, except a 48-hour or 15-day shut off notice must have been received prior to application. Please call CVOC at 209-537-9217 for information.

San Joaquin County residents can contact the Human Services Agency of San Joaquin County for HEAP or ECIP related services at 209-468-1500.

Energy Efficiency

View Your Energy Usage
Compare your electric usage online.

Weatherization Program
Provides energy efficient measures to rental or owner occupied low-income customer homes.

STEP Program - Shave The Energy Peak
A home central air conditioner may qualify you for the STEP program. STEP offers a $5 per month discount June through September.

MID Energy Audit
Schedule a FREE MID energy Audit. MID will help you find ways to stay comfortable and save energy. An MID energy specialist will visit your home at a time convenient for you.

Special Needs & Assistance

Third Party Notification Program
Seniors, age 65 and over, and dependent adults may enroll in MID ’s Third Party Notification Program. The person you designate will help you understand what will happen if your bill goes unpaid or your account becomes past due.

Payment and Billing Options

Automatic Bill Pay (ABP)
MID is no longer adding customers to this program.

Balanced Payment Plan (BPP)
Balanced Payment Plan helps you avoid big changes in your electric bill. BPP averages the current month's bill with bills for the previous 11 months.

Power Up Pilot Program
Power Up is an innovative, new pilot program that allows customers to take control of their electricity usage by paying for power before they use it. 


Dusk-to-Dawn Light
A dusk-to-dawn light is a practical, inexpensive way to light a dark corner of your property.