MID understands that customers may be facing financial difficulties due to COVID-19 and we're here to help. Payment plans, financial assistance programs and community resources are available. Read our full statement for additional information.


Contact us

Customer Service
Mon. - Fri., 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free
customerservice@mid.org

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.

 

 

MID Customer Self Service

What's New to MID Customer Self Service?

  • 24/7 access to your MID account on a desktop or mobile device.
  • Simple sign up process and easy-to-use dashboard.
  • Schedule recurring payments – schedule fixed payments on a date you choose each month.
  • Set up Autopay - pay your bill automatically each month on the due date.
  • Pay by text.
  • Make one-time payments without signing in.
  • View your recent electric usage before you receive your next bill including daily usage and hourly electric demand.

MID Customer Self Service still offers convenient 24-hour access where you can:

  • Make online payments.
  • Go paperless!
  • Request to be notified when your bill is ready to be viewed online.
  • Set up Guest User access for someone that isn't the account holder.
  • Request forms and submit documents.
  • Update your mailing address.
  • Review bills, balances and electric usage graphs.
  • Choose from multiple notification options.

How MID Customer Self Service keeps your information safe:

  • Email/Password: Unique identifiers that only you know.
  • SSL (secure socket layers): Keeps your connection and transactions secure from outside inquiry.
  • Data Encryption: Makes your information unreadable as it passes over the Internet.

Learn more about our security

For assistance, contact MID Customer Service

Have questions? Find answers here: