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Customer Service

Mon. - Fri., 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.

Medical Life Support Rate

50% off first 500 kWh

Customers who need electricity for life-sustaining devices may qualify for 50 percent off the first 500 kilowatthours used during each residential billing cycle.


If you are having difficulty securing a doctor's sign-off on the Medical Life Support application, please contact MID at
(209) 526-7435 and we will return your call to assist.


Modesto Irrigation District (MID ) offers a discount rate for qualified customers who are dependent on medical life support devices at home or who have a condition or disease that requires special heating or air conditioning. This discount cuts in half the cost of the first 500 kilowatthours (kWh) of electricity used in each billing cycle. The discount is for only the first 500 kWh of electricity.

To apply:

  1. Download and print the MLS Application above.
  2. Complete and sign the first page of the application.
  3. Ask your doctor to complete and sign the the second page of the application.
  4. Include proof of one month's income received within the last three months for everyone in your household.
  5. You can mail or ask your doctor’s office to mail the completed application form and supporting documentation to:

    ATTN: Medical Life Support Rate
    Modesto Irrigation District
    P.O. Box 4060
    Modesto, CA 95352-4060

When MID has received and approved both parts of your completed application, we will send you a letter to say that you are now on the Medical Life Support rate.

Questions? Call MID at (209) 526-7435 or toll free at

(866) 645-6625.

You may qualify if:

  • Your household income is at or below the current District guideline of $8,356 per month. Effective 03/01/2024
  • You (or a full-time member of your household) use a life support device. This is a piece of medical equipment that sustains your life or gives you mobility. You must use the medical device at home. The device must be electric and must use electricity supplied by MID.
  • You (or a full-time member of your household) have a qualified medical condition that requires special heating or air conditioning needs.

You need to know:

  • You must pay your electric bill on time each month to avoid having your power shut off. If MID turns your electricity off because you did not pay your bill, you are responsible for providing electric power to run your life support device.
  • You are responsible for backup power to run your life support device during power outages. MID does not and cannot give you a 100 percent guarantee that you will have electric service at all times. We strongly recommend that you have a backup power supply for your life support device. This will keep the life support device running even if MID power is out.
  • You must fill out new application for Medical Life Support Rate each year. MID will let you know when it is time to do this.
  • See MID Rates for full MLS Rate details.

Some documents are in PDF format. To read them you must have Adobe Acrobat Reader software installed on your computer. Download a free version of it from Adobe's web site.


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  • or (888) 335-1643 toll-free
  • Say or press 3.
  • (209) 526-8222 (day or night)
  • Toll Free (888) 897-8222 (day or night)