Modesto Irrigation District (MID) is conducting a digital survey among our irrigation customers. The purpose of the survey is to gather opinions of MID’s customers so that we may better understand their overall outlook of MID, customer service and field service experiences, perceptions of MID’s water rates, preferred methods of communication and bill payment, and awareness of available programs and services.
Information regarding the digital survey and a link and QR code to participate was sent via postcard to irrigation customers. MID irrigation customers can also participate by utilizing the following link: MID Irrigation Customer Satisfaction Survey.
We have partnered with GreatBlue Research, Inc. to conduct the survey and analyze the corresponding results. GreatBlue conducted MID’s electric customer survey earlier this year and has years of experience working with the publicly owned utilities in California as well as across the country. Results from the survey will be kept confidential and only aggregated results will be shared with MID.
MID’s irrigation customer satisfaction survey will close on Friday, January 24.