MID Customer Self Service Frequently Asked Questions

Contact Information

Customer Service
Mon. - Fri, 8am to 5pm
(209) 526-7337 or
(888) 335-1643 toll-free
Email Customer Service

MID Office
1231 11th Street, Modesto
Mon-Fri. 8am - 5pm


Below is a list of common questions and answers we hope you will find helpful. Click on each question to open the answer below it.

If you have other questions, please contact Customer Service for further assistance.

Can anyone use the MID Customer Self Service for online bill payment?

Anyone who has residential service with MID and access to the Internet can make their payment online with a Discover, Visa or Mastercard credit card.  Anyone who has commercial service with MID and access to the Internet can make their payments online using a checking account.  Customers must first register their MID account using account number, current email address and phone number.

What does this service cost?

MID Customer Self Service is free. If you decide to view and pay your bill through another Web site, such as your bank or portal, the provider of that Web site may charge you processing fees.

If I don’t receive my email notification, am I still responsible for a late fee?

Unfortunately, as with regular US mail, there is no way to guarantee the delivery of your email notification once it is sent. Therefore, it is the customer's responsibility to check the online site for the posting of your current bill, and late charges will be applied if not paid on or before the due date. If you do not receive your email notification, log on to the online system to view your bill. It will be posted to the site at least one week before the due date.

What payment methods are accepted for online bill payments?

Residential Customers may use Discover, Visa, and MasterCard credit card and ATM or debit card.

Non-Residential Customers may use a checking account. This is a free service for all customers.

Who processes the online payments for MID?

For online payments, Wells Fargo handles the processing of payments for us.

Can I still pay my bill with a check?

Yes. You may mail a check to our address that is listed on your bill. Please be sure to print your MID Account Number on your check so that we can post the payment to your account as soon as possible.

How can I retain a copy of the Terms and Conditions?

You may print the Terms and Conditions page during registration in order to retain a printed copy for your records or click the Terms and Conditions link online.

How can I get a question answered right away?

If you don't find the answer here, you may either send us an email or call us at :
MID Customer Service
(209) 526-7337 or
Toll free (888) 335-1643
Email: MID Customer Service

How will my financial information be protected?

Your financial information is encrypted and secured by Wells Fargo through Entrust. Find out more about their encryption and security here.

How will my personal information be used?

Your personal information will be used to activate your account for Customer Self Service. We do not sell or give your personal information to any third party.

Can I opt out of having my personal information used at all?

Your personal information is required for the processing, presentment, and payment of your bills.

Will I get more "spam" by signing up for this service?

No. The only information that will be sent to you will be related to your MID service. We do not sell your personal information to third parties who send unsolicited information.

What do I do if I accidentally submit my payment more than once?

We ask that you contact us right away if you suspect that you submitted your online payment more than once. Often we can correct the mistake if you notify us immediately that you accidentally made a duplicate payment. In situations where we cannot be notified immediately after the duplicate payment was made, you will need to contact your financial institution for assistance. You may either send us an email or call us at:
(209) 526-7337 or Toll free (888) 335-1643
Email: MID Customer Service

Which software do I need to use Customer Self Service?

You can access Customer Self Service from any web-based computer with an Internet connection and a web browser that supports 128 bit encryption.

What if I experience a problem with an eBilling transaction?

Please contact Customer Service to discuss any problems you may experience with an online eBilling transaction. You may either send us an email or call us at :

MID Customer Service
(209) 526-7337 or
Toll free (888) 335-1643
Email: MID Customer Service