Online Services

With MID online services, you can: Pay your bill, check your balances, monitor your energy use

MID Customer Self Service

Sign In Register

What’s New to MID Customer Self Service?

  • 24 hour, 7 days a week, 365 days a year access to your MID account on a desktop or mobile device.
  • Simple sign up process and easy-to-use dashboard.
  • Schedule recurring payments – schedule fixed payments on a date you choose each month.
  • Set up Autopay – pay your bill automatically each month on the due date.
  • Pay by text.
  • Make one-time payments without signing in.
  • View your recent electric usage before you receive your next bill including daily usage and hourly electric demand.

Self Service Features

MID Customer Self Service still offers convenient 24-hour access where you can:

  • Make online payments.
  • Go paperless!
  • Request to be notified when your bill is ready to be viewed online.
  • Set up Guest User access for someone that isn’t the account holder.
  • Request forms and submit documents.
  • Update your mailing address.
  • Review bills, balances, and electric usage graphs.
  • Choose from multiple notification options.

How MID Customer Self Service Keeps Your Information Safe

  • Email/Password: Unique identifiers that only you know.
  • SSL (secure socket layers): Keeps your connection and transactions secure from outside inquiry.
  • Data Encryption: Makes your information unreadable as it passes over the Internet.

Learn more about our security with our Privacy Statement.

Contact Customer Service

For assistance, contact MID Customer Service.


Monday through Friday, 8 a.m. to 5 p.m.
(209) 526-7337
or (888) 335-1643 toll-free


Email Customer Service

Please be advised that MID may take up to 1 business day to reply to all email correspondence.


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