BEWARE OF SCAMS

Contact

Monday - Friday 8 AM - 5 PM

For Media Inquiries
(209) 526-7454
(209) 526-7390
Send a Message

Customer Service
Mon. - Fri, 8am to 5pm
(209) 526-7337 or
(888) 335-1643 toll-free


SCAMMERS CONTINUE TO TARGET UTILITY CUSTOMERS. DON'T BE A VICTIM, LEARN HOW TO PROTECT YOURSELF FROM SCAMS.

BE ALERT

MID urges customers to be on the lookout for scammers claiming to represent MID and threatening disconnection if immediate payments are not made.

HOW TO SPOT A SCAM

Scammers work year-round to defraud people; some even pretend to be MID representatives. Criminals who impersonate utility employees often threaten to take immediate and drastic action. You can identify scammers by the way they demand payment, including pre-paid debit cards, money orders and cryptocurrencies, such as Bitcoin.

WHAT TO DO IF A SCAMMER CONTACTS YOU

If you suspect a phone call, email, or personal visit is fraudulent, remember:

  • Live representatives from MID don't make outgoing calls to our customers regarding disconnects
  • MID never requests credit card information over the phone
  • Never reveal personal information to anyone, including your MID Account information, credit card, ATM or calling card number (or PIN number)
  • If you are unsure if you are speaking to an MID Customer Service representative, hang up and call MID at (209) 526-7337 or toll-free at 1-888-335-1643

MID EMPLOYEE ONSITE?

ASK FOR COMPANY ID

It is important to note that MID does occasionally send employees to homes and business to replace or read meters. MID employees wear MID khaki shirts and drive white vehicles with a blue MID logo on the side doors. All MID employees also have company issued photo identification badges.

Anyone who may have given credit card information to someone saying they were from MID or has someone show up to their home or business acting as an MID employee should immediately contact the Modesto Police Department at (209) 552-2470.

SAFE AND EASY PAYMENT OPTIONS

ONLINE

View your current balance or make a payment online. Residential customers can pay with Discover, Visa and MasterCard credit or debit cards. Non-residential customers can pay with a checking or savings account.

Sign up or Sign in to access your MID account.

PHONE

Make a payment or check your balance by phone FREE of charge. Anytime. (209) 526-7337 or (888) 335-1643 toll-free.

Call MID to make a payment by credit or debit card or to check your balance. Payments made after 5pm will be credited to your account the following business day.

IN PERSON

PAYMENT DROP BOX
MID Office Parking Lot
1231 11th Street, Modesto

MID PAYMENT KIOSKS – (CASH OR CREDIT CARD ONLY)

MID Office
1231 11th Street, Modesto
Mon-Fri. 8 a.m. - 5 p.m.

O'Brien's Market
839 W. Roseburg Ave., Modesto
4120 Dale Rd., Modesto
6331 Oakdale Rd. Riverbank

Pioneer Market
12138 Yosemite Blvd, Waterford
Daily 7 a.m. - 6 p.m. (209) 836-4394

MID AUTHORIZED PAYMENT ACCEPTANCE LOCATION

MID Office
1231 11th Street, Modesto
Mon-Fri. 8 a.m. - 5 p.m.

Sunset Liquors
2355 Parker Ave., Tracy
(serving Mountain House for payments)
Daily 7 a.m. to 1 a.m. (209) 836-4394

BY MAIL

Write your account number on your check or money order, include your
payment stub if possible and send to:

Modesto Irrigation District
P.O. Box 5355
Modesto, CA 95352-5355

OTHER OPTIONS

Balanced Payment Plan (BPP)
Power Up Pilot Program